Lee Francis Cissna is the multilingual son of a Peruvian immigrant and son-in-law of a refugee from Palestine. He is also the Director of US Citizenship & Immigration Services (USCIS), and has overseen some of the Trump administration’s toughest immigration policy changes. Politico interviewed a selection of Cissna’s current and former co-workers, classmates, and friends, in order to obtain a better understanding of the man involved with many of the harsh Trump administration policy changes, including the recent “zero-tolerance” policy which resulted in thousands of family separations. “We’re pretty stunned that a guy who is compassionate, funny, proud of his immigrant mother from Latin America, that he would now be one of the key architects of the seemingly heartless policy of separating families,” Dan Manatt, a documentary filmmaker and former classmate of Cissna’s at Georgetown Law School, tells Politico.

H-1B denials and Requests for Evidence (RFEs) increased dramatically in the fourth quarter of fiscal year 2017 soon after President Trump took office, according to a report by the National Foundation for American Policy (NFAP) that used data from US Citizenship & Immigration Services (USCIS). The report by NFAP, a non-profit and non-partisan public policy research organization, includes data showing that H-1B petition denials increased by forty-one percent from the third quarter to the fourth quarter of the 2017 fiscal year. Additionally, RFEs issued in the first three quarters of the 2017 fiscal year came to 63,599 combined, almost equaling the total number of RFEs—63,184—issued in the fourth quarter of the 2017 fiscal year.