The Music of USCIS

"We wanted something grand, something inspiring, something that said, 'Welcome to America, we're so glad you're here and even though you're waiting on hold, we value you and want to help you.'"

This is a US Citizenship & Immigration Services (USCIS) senior manager speaking to me on condition of anonymity over the telephone. He's talking about the original telephone hold music of the USCIS National Customer Service Center. They recently changed their hold music ("One of the toughest calls we’ve made at USCIS," he said) and in honor of their long-running original hold music—which is remembered fondly by many immigration attorneys and paralegals—we wanted to take a look back and commemorate.

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